Privacy Policy

Last updated: 11 August, 2026
Blue Tool LLC ("BlueTool," "we," "us," or "our") provides an AI-powered call-answering service for plumbing companies ("Business Customers"). This Privacy Policy explains how we collect, use, and protect information — both from our Business Customers and from the callers who reach our service on their behalf ("Callers").

1. Who This Policy Covers

This policy applies to two different groups of people, and we want to be upfront about that distinction:

Business Customers — plumbing companies that sign up for and pay for BlueTool.
Callers — customers of our Business Customers who call a phone number answered by BlueTool. Callers have not signed up for BlueTool directly; we process their information on behalf of, and at the direction of, the Business Customer they called.

2. Information We Collect

From Business Customers:

Business name, owner/contact name, phone number, email address
Billing and payment information (processed by our payment provider — we do not store full card details ourselves)
Configuration information you provide (service area, business hours, pricing policies, FAQs) used to train your AI assistant

From Callers, during a call:

Name
Phone number (typically captured automatically via caller ID)
Service address, when relevant to the call
The content of the call, including a recording and/or transcript
Any other details volunteered during the conversation

3. Call Recording and AI Disclosure

Calls handled by BlueTool may be recorded and/or transcribed in order to provide the service, generate the lead summary sent to the Business Customer, and improve service quality. Where legally required, callers will be notified that the call may be recorded and that they are speaking with an AI system, not a live person, at the start of the call.

[Note to Dan — read this before publishing: call-recording consent law varies significantly by U.S. state. Some states only require one party on the call to consent to recording (the business is enough); others require all parties to consent, meaning the caller must be notified before the recording starts. Because your Business Customers operate across different states, and because you don't control where each of their callers is physically located, this is a real compliance question — not just a policy-wording one. The actual fix likely needs to happen in the call itself (a brief spoken disclosure at the start of every call, regardless of state, is the simplest way to stay safe everywhere) as well as in this policy. Get this specific point confirmed by a lawyer before you scale.]**

4. How We Use Information

We use the information collected to:

Operate the AI answering service and route call details to the correct Business Customer
Send SMS notifications to Business Customers summarizing calls
Provide customer support and troubleshoot issues
Improve the accuracy and quality of our AI system
Bill and manage Business Customer accounts
Comply with legal obligations

We do not sell Caller or Business Customer information to third parties, and we do not use Caller information for advertising or marketing purposes.

5. How We Share Information

With the Business Customer you called — this is the core function of the service; call details are sent to the plumbing company as a text message.
With service providers who help us operate BlueTool, such as voice AI platforms, telephony providers, and SMS delivery providers, under confidentiality and data-protection obligations.
For legal reasons, if required by law, subpoena, or to protect the safety of any person.
We do not share Caller information with any other third party for their own marketing purposes.

6. Data Retention

We retain call recordings, transcripts, and lead information for as long as reasonably necessary to provide the service, support the Business Customer relationship, and meet legal or operational requirements, after which it is deleted or anonymized. [Specify a concrete retention period once decided, e.g., "call recordings are retained for 90 days."]

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or misuse. No system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Business Customers may access, correct, or request deletion of their account information by contacting us. Callers who wish to have their call information removed from our systems may contact the Business Customer they spoke with, or reach us directly at the email below.

California residents and residents of other states with applicable privacy laws may have additional rights regarding their personal information; contact us to make a request.

9. Children's Privacy

BlueTool is not directed at, and does not knowingly collect information from, children under 13.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

11. Contact Us

Questions about this policy can be sent to: dan@getbluetool.com

PRIVACY POLICY

1. Who This Policy Covers

This policy applies to two different groups of people, and we want to be upfront about that distinction:

Business Customers — plumbing companies that sign up for and pay for BlueTool.

Callers — customers of our Business Customers who call a phone number answered by BlueTool. Callers have not signed up for BlueTool directly; we process their information on behalf of, and at the direction of, the Business Customer they called.

2. Information We Collect

From Business Customers:

Business name, owner/contact name, phone number, email address

Billing and payment information (processed by our payment provider — we do not store full card details ourselves)

Configuration information you provide (service area, business hours, pricing policies, FAQs) used to train your AI assistant

From Callers, during a call:

Name

Phone number (typically captured automatically via caller ID)

Service address, when relevant to the call

The content of the call, including a recording and/or transcript

Any other details volunteered during the conversation

3. Call Recording and AI Disclosure

4. How We Use Information

We use the information collected to:

Operate the AI answering service and route call details to the correct Business Customer

Send SMS notifications to Business Customers summarizing calls

Provide customer support and troubleshoot issues

Improve the accuracy and quality of our AI system

Bill and manage Business Customer accounts

Comply with legal obligations

We do not sell Caller or Business Customer information to third parties, and we do not use Caller information for advertising or marketing purposes.

5. How We Share Information

With the Business Customer you called — this is the core function of the service; call details are sent to the plumbing company as a text message.

With service providers who help us operate BlueTool, such as voice AI platforms, telephony providers, and SMS delivery providers, under confidentiality and data-protection obligations.

For legal reasons, if required by law, subpoena, or to protect the safety of any person.

We do not share Caller information with any other third party for their own marketing purposes.

6. Data Retention

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or misuse. No system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Business Customers may access, correct, or request deletion of their account information by contacting us. Callers who wish to have their call information removed from our systems may contact the Business Customer they spoke with, or reach us directly at the email below.

California residents and residents of other states with applicable privacy laws may have additional rights regarding their personal information; contact us to make a request.

9. Children's Privacy

BlueTool is not directed at, and does not knowingly collect information from, children under 13.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

11. Contact Us

Questions about this policy can be sent to: dan@getbluetool.com